13 November 2006

Real World Access (20)

One of a series of articles about where Microsoft Office Access applications have found a real-world niche.

Armen Stein's fulfillment

We started this Access application for Fluke Corporation in 1999.  They needed a way to manage literature fulfillment requests from customers, which are collected by Oracle and Onyx order entry systems.  Over the years the system kept growing:  to a SQL Server backend, multiple languages, email fulfillment, Print-On-Demand (POD), etc.  A few years ago the application took over fulfillment for Europe and South America, and just recently we added China!  The fulfillment system enables just one fulfillment clerk to process and ship over 100,000 orders per year.

Literature fulfillment is typically a very costly activity, often averaging over $4 per order.  Our fulfillment system reduced the average cost of an order to under $0.50.  Fluke estimates that the system has saved them hundreds of thousands of dollars, and has resulted in their customers getting the information they want, in their preferred language, faster than ever before.

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At 1 March 2007 9:54 PM, Anonymous Caroline Church said...

You were responsible for my being kicked out of the Melbourne Unitarian Church Steve.

I called you the man from Microsoft and you were offended. You said you never worked for Microsoft.

You may not directly work for them but you are a Microsoft lackey.

I prefer Linux.


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